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October 19, 2017
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FAQs
 


FAQs

1. How do I find and book a hotel/ resort with sino.net?
sino.net offers a large range of hotels and resorts located in Asia, Africa, America, Europe and the Middle East. Our Search Navigation Tool helps you defining what kind of accommodation you are looking for (our suggestions and special offers can also help you in making your choices).


Just follow the steps, and book the hotel you like simply by filling in the reservation form. Note: We accept on-line reservation up to 9 months in advance. For more than 9 months reservation, please contact us directly at reservation@sino.net

2. After I make my reservation, how long does it take to get a reservation confirmation?
Within 1 working day (not including Sunday & Public Holidays). When you make a reservation with us, within hours, you will receive our Reservation Request Acknowledgement via e-mail, confirming that your reservation request is now being processed.


At the same time we will contact and secure your reservation request with the hotel property. Assuming availability, a reservation is then made with your information confirming your reservation and your credit card payment will be a) forwarded to the hotel as a guarantee or b) the reservation amount will be settled as soon as confirmed. (Option B is only available if the Room is on a prepaid basis).


Upon confirmation (usually within 1 working day), we will send you a confirmation with your reservation details via e-mail or fax. If your reservation is on a pre-paid basis a check-in voucher showing your reservation details, full name as in passport will be directly faxed from the local ground handling agent.


Several Partner Hotels of sino.net, do not require prepayment for the full reservation amount. They do require a valid credit card to secure a one-night deposit by time of reservation. If you do not receive any mail from us within 1 working day after placing an order, please kindly contact us immediately at reservation@sino.net

3. What if the hotel that I selected is not available?
You will be notified via e-mail (within 1 working day after placing your order) and you will not be charged.

4. Do I need a credit card to make a hotel reservation?
Yes. All Reservations (up to 9 months) are on a pre-payment OR Guarantee basis. For your convenience, sino.net offers credit card payment directly from our web site.


However, you will not be charged until we get confirmation from your selected accommodation. We accept payment by Amex, Visa, Master, JCB, and Discover cards only.


For customers within North America, we gladly accept Western Union Transfers and Telecheck Express Clearance Services.


For Corporate MICE clients, we accept wire transfers via #ABA, SWIFT or Telegraphic Transfer via our US Bankers.

5. When will I be charged?
You will be charged only if your selected hotel is available. After receiving your reservation, we will check for room's availability. If your selected accommodation is available, we will make reservation and your credit card payment will be settled on receipt by us of confirmation of availability from the selected hotel.


Several Partner Hotels of sino.net, do not require prepayment for the full reservation amount. They do require a valid credit card to secure a one-night deposit by time of reservation. Every property on sino.net lists clearly if a valid credit card is required to guarantee your reservation or if the property is on a pre-paid basis.

6. Whose name is the reservation made under?
The accommodation's reservation is made under your name. You can check-in with your passport (showing the same name as when you fill out the reservation request form).

7. What is the latest time that I can make a reservation?
We accept reservations that are made at least 3-working days (not including Sat, Sun & Public Holidays) before the check-in date. For corporate clients that have established a corporate account with us, we accept reservations on a 1-working day notice.

8. Are your rates per room or per person?
For hotels, our rates are per room per night and please note that Single means for 1 person and Twin means for 2 persons maximum (unless otherwise specified).

9. Is there any fee using sino.net service?
There is no charge to use sino.net for reserving hotels and resorts.

10. Can I make a reservation directly through the hotel or via another CRS / GDS System?
The special rates listed on sino.net are only available through our partner websites. If you would like to make a reservation directly with the hotel you will need to contact them directly. If you wish like to reserve aroom via a Global CRS or GDS System, please click here to connect to our the Pegasus GDS System.

11. What is your cancellation policy?
Cancellation is subject to the following rate fees:
(a). If we receive your notification of cancellation within 3 working days* or more (Excluding Saturday, Sunday and Public holidays) prior to arrival date, there will be no cancellation charge except for a bank credit card processing fee of 3.0%.
(b). If we receive your notification of cancellation LESS than 3 working days* (Excluding Saturday, Sunday and Public holidays) OR we do not receive any cancellation notification OR there is no show, prior to arrival date, sino.net or the hotel will charge by way of a cancellation fee a minimum of one night for late cancellation and non-arrivals.


This cancellation policy may apply as explained above. sino.net reserves the rights to modify cancellation fees according to different hotel policies and other factors that sino.net does not control. Please refer the cancellation policy of each hotel, listed on sino.net.

 
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